If you have a member who wants to cancel, you have two options for how to help them.
Option 1: Your User Can Cancel Their Own Subscription.
Here's the instructions for how to cancel:
- Login to Account on web
- Click on the 9-Dots App Launcher
- Then My Plan
- Click on the Three Dots
- Click on Cancel
- Confirm, and enter a reason (must be 10 characters)
Option 2: Cancel Subscription From Your Admin Portal
- Login to your admin account at portal.jedari.com
- Open the Blue Panel for your community
- Navigate to Users > List
- Locate the user who is wanting to cancel
- Go to three dots, Information
- Click on Subscriptions
- View the subscription
- Click on cancel, and enter in a reason
That's all! Hope this helps. 😊
