If you have a member who wants to cancel, you have two options for how to help them.
Option 1: Your User Can Cancel Their Own Subscription.
Here's the instructions for how to cancel:
- Login to Account on web
- Click on the 9-Dots App Launcher
![](https://cdn.prod.website-files.com/65efe861eeb4f656464024f1/65efecbbc021092758e60569_image-png-Dec-11-2023-11-38-00-9590-PM.png)
- Then My Plan
![](https://cdn.prod.website-files.com/65efe861eeb4f656464024f1/65efecbbc021092758e60554_image-png-Dec-11-2023-11-38-28-1822-PM.png)
- Click on the Three Dots
![](https://cdn.prod.website-files.com/65efe861eeb4f656464024f1/65efecbbc021092758e60550_image-png-Dec-11-2023-11-38-54-5729-PM.png)
- Click on Cancel
![](https://cdn.prod.website-files.com/65efe861eeb4f656464024f1/65efecbbc021092758e60546_image-png-Dec-11-2023-11-40-12-5687-PM.png)
- Confirm, and enter a reason (must be 10 characters)
![](https://cdn.prod.website-files.com/65efe861eeb4f656464024f1/65efecbbc021092758e6055f_image-png-Dec-11-2023-11-37-07-7797-PM.png)
Option 2: Cancel Subscription From Your Admin Portal
- Login to your admin account at portal.jedari.com
- Open the Blue Panel for your community
![](https://cdn.prod.website-files.com/65efe861eeb4f656464024f1/65efecbbc021092758e6054c_image-png-Dec-11-2023-11-42-40-3077-PM.png)
- Navigate to Users > List
- Locate the user who is wanting to cancel
- Go to three dots, Information
- Click on Subscriptions
- View the subscription
- Click on cancel, and enter in a reason
That's all! Hope this helps. 😊